Common questions

You pay the $49 diagnostic and nothing more, and we return the computer either way.

The diagnostic is $49 and is absorbed in the total when the repair is completed, you would only pay the flat fee.

We would tell you before we start anything. Sometimes the honest answer is that a computer is not worth repairing, and we would say so.

The $49 diagnostic is paid when you book. Software work is paid when upon completion. If a repair needs a part, the part is paid for up front and the labor upon quote agreement. Very old or high value hardware is paid in full before we start, and we tell you at the quote if that applies.

Yes. Any repair can lose data, and an operating system reinstall erases everything, therefore you'd need to back up your data very carefully before we pick it up.

No. It needs specialist equipment. We can point you to a lab.

Not at all. We open only what's needed to test the fault.

We may ask for an administrative account access or if you prefer, we can configure a temporary account to diagnose the issue, this would incur additional billable hours. Tell us your preference at booking.

We travel within a 20 mile radius of our main office in Butler County, Ohio. We can travel further for a fee.

3-5 Business days, depending on the job and parts availability. We will give you a more accurate estimate when we diagnose the device.

Yes, for the fault we fixed. Hardware repairs and upgrades carry 6 months on our labor, and software work carries 30 days. A new or different problem is a new job. If we cannot fix it, you only pay the diagnostic, and if the job is outside what we work on, we refer you to a specialist and refund the diagnostic.